Service Excellence

The standards that guide Aztech IT Support

Service Excellence  

Everything we do at Aztech is guided and underpinned by four simple principles. It’s what sets us apart and what enables us to constantly deliver excellence in IT support.

At Aztech we continually strive to be the best we can be. Every IT support call we take and every IT project we manage is guided by four simple principles:

  • Accountability
  • Process
  • Framework
  • Constant improvement

It’s these core principles that enable us to consistently deliver satisfaction ratings in excess of 98% and to deliver on the Aztech Promise.

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4 simple principles
that guide our business

Our experts, side by side with yours

1. Accountability

Accountability means taking ownership of your IT issues and seeing them through to a satisfactory conclusion. It means being open, honest and transparent in our dealings with our customers and speaking in plain English.

We strive to make ourselves accountable for the value we deliver. That’s why we created the Aztech Promise, a simple commitment to deliver ongoing, measurable business benefits to our clients.

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2. Process

Our years of experience in the IT world has taught us a few things and we apply that to our dealings with our clients. Our extensive portfolio of process documents means that we deliver consistent results.

We’re constantly designing, monitoring and reviewing our processes - looking for flaws and making improvements to ensure that all our services are optimised to deliver excellent results - consistently. 

3. Framework

We work with best of breed technologies Kaseya and Autotask to package our support and provide the following services:

  • Automation
  • Remote Access
  • Monitoring
  • Software Deployment
  • Audit & Inventory
  • Policy Management
  • Patch Management
  • Network Monitoring
  • Endpoint Management

4. Constant Improvement

We’re constantly trying to improve the services we offer. That’s why we invested in state of the art support technologies - Kaseya and Autotask and why we invest in our staff and actively support their development.

We send a short survey to every client upon closure of every support ticket, as we value all feedback, learn from our mistakes and work hard to improve day after day.

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What our customers say about us

Wh barley

“As a service driven operation, the continuity of our service and operations is our number one priority and from very early on it was clear that Aztech understood this.

We really value the continuity of service and the level of commitment displayed by Aztech. The team have been consistent since we first started working with them and as a result we’ve developed an excellent working relationship and we know were in safe hands going forward”

Steve Latchford

Managing Director, WH Barley

Milton Keynes London

“We have used Aztech for many years now and for us we really see the benefit of outsourcing our IT support. Aztech manage our entire IT infrastructure which takes the stress away from us and allows us to concentrate on developing our core business. We have always found Aztech to be professional and their unique approach to IT support & installations refreshing.”

Alan Savage

Managing Director, Milton Keynes London Link

Beechs logo

“Since having been in what I like to think of as a ‘partnership’ with Aztech for some years now, I can’t speak too highly of the level of service and support we have received. They have no hesitation in coming to site on the very few occasions that they aren’t able to sort a problem out remotely. Refreshingly, these days, they also look to save us money whilst improving our systems.”

Russell Durber

Company Secretary, Beech’s Trucks

Calverton Finance

“Aztech IT understands the challenges on owners and managers running SME’s and it provides a helpful, responsive service for all my IT needs. As a team, they really are our IT department. They have a proactive approach and are professional, friendly and always willing to help.”

Greg Hussey

Operations Director, Calverton Finance

Dot

“I just wanted to express our delight regarding the approach and delivery so far of your service to Quality Personnel. It’s early days and you’ve just finished installing our new server, however you and your team have been extremely patient and professional throughout the installation and all at Quality Personnel wanted to express their thanks. We are looking forward to getting to know you all better and hope we don’t have to take too much advantage of our Platinum Support managed service.”

Kirsti Bradley

Senior Branch Manager, Quality Personnel (Central Milton Keynes)

Dot

“We clearly see the benefits and reliability Aztech IT’s ‘managed services’ offering has brought to the smooth operations of our business. Aztech IT complement our internal IT Team seamlessly with their IT experts and powerful IT tools to proactively manage our IT and security environment.”

Edward Moore

CEO, Aztec Group

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