Working at Aztech

Position: Full time 
Location: Milton Keynes  
Salary Bracket Contact for details.
Department:Sales& Marketing

Role Details

We have an exciting opportunity for the right individuals looking to start or progress a career in sales. Our new business development team are responsible for reaching out to businesses and prospective clients to inform them of the fantastic IT services and solutions we provide.

Contacting organisations of different sizes from various approaches, your primary responsibility will be setting qualified appointments for business development mangers to attend throughout the UK.

You will need to be a self-motivator, good listener and be armed with an excellent telephone manner.

Our new business team benefit from competitive salaries and generous commission schemes, plus all the support and tools they need to make those appointments.

If you want to be part of something special submit your cv with a covering letter using the form below.

Position: Full time 
Location: Milton Keynes & London
Salary Bracket Contact for details.
Department: Sales& Marketing

Role Details

As the face of Aztech IT Solutions you will be responsible for presenting the company’s services and unique set of values and ethos. Your primary responsibility will be consulting with various sized organisations to see which set of our services can benefit their organisation and help them achieve their objectives.

You should have 2 years’ experience selling solutions and services in the IT manages services space.

If you want to be part of something special submit your cv with a covering letter using the form below.

We’re looking for talented individuals with a technical background who are also passionate about delivering exceptional customer service and relish problem solving to join our client services team in Milton Keynes.
We are a dynamic and growing IT Managed Services Provider based in Milton Keynes. We have several opportunities for individuals looking to progress their career.

You will be responsible for delivering exceptional levels of IT support to a broad range of clients.
Our technicians are adaptable, multi-skilled and completely focused on our clients’ needs.
With a vast array of IT and Technology Infrastructure to support our technicians are adaptable to support different client’s needs and priorities. The ideal candidate will be results driven, positive with a passion for customer service and technology.

At Aztech we firmly believe in teamwork and put this at the heart of our operation. Our technicians are fully supported from senior technicians right through to senior management and directors.

We believe in an open, collaborative work environment where we can support colleagues in career development and assist in learning industry leading and best of breed technology solutions.

Key Responsibilities

• Delivery of high quality remote & on-site support on a range of technical issues and problems
• Responding appropriately to, and effectively resolving, client issues, queries or incidents.
• Respond to, handle incidents and escalate problems on the variety of platforms
• Help support, train and mentor other team members
• You will have a ‘hands on’ problem solving approach; solving problems within strict SLA timeframes
• Take ownership of incidents assigned to you and manage them through to resolution.
• Ensuring SLA’s are met; time to respond, time to resolve and first-time-fix.
• Application troubleshooting

Required skills and capabilities
Excellent communication and interpersonal skills
Previous experience providing IT Support in a commercial environment
Experience supporting:

• Office 365
• Desktop Applications, Office, Sage, Anti-Virus
• Microsoft Exchange
• Active Directory
• Windows Servers (full range)
• Server Virtualisation (HyperV / VMWare)
• Local Area Networking
• Firewall & UTM’s SonicWall, Fortinet, Palo Alto
• Cisco LAN/WAN (routers, switches, ASAs)
• Routing / switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls
• Citrix (XenApp/XenDesktop)
• Domain & DNS Management
• Email Security Solutions – Mimecast, GFI, or Proofpoint
• IT qualifications, ideally MCSE/MCITP/CCNA or multiple MCPs hugely advantageous

Benefits

• Package depending on experience
• Working hours will be 37.5 - 40 hours a week during standard business hours (Monday – Friday, rotational shifts between 7am – 8pm)
• 24 days’ annual leave
• Increased annual leave after 2 years of service
• Birthday’s Off
• Continual professional development plans
• Full training provided
• Regular incentives
• Excellent benefits such as pension, perkbox, and loads of social activities!

Essential individual attributes:

• Great customer relations skills to understand client’s needs, concerns and requirements
• Process-focused
• Good technical understanding of current leading technologies & solutions
• Ability to prioritise workloads under pressure and ensure deadlines are met
• Excellent organisation, decision making, judgment and planning skills
• Flexible, calm and approachable, ‘can do’ attitude
• Ability to work well within team, supporting other team members
• Willingness to learn and gain relevant accreditation's

If you are an aspirational and enthusiastic individual with a desire to make a difference, please contact: careers@aztechit.co.uk or upload your cv with a covering letter here

Position: Full time
Location: Milton Keynes
Salary Bracket (Depending on Experience)
Department:Client Services

We’re looking to recruit an experienced 2nd/3rd line support engineer to support our growing client base.

Role Details 

We’re looking for someone who has the right mix of technical knowledge and people skills that is aligned with our set of company values.

You will be providing 2nd and 3rd line technical support both remotely and at our clients sites. Answering support queries via phone, email, rmm and our ticketing system.

You would be expected to maintain a high degree of customer service for all support queries and adhere to all service management principles.

Overall responsibility for the progression and effective resolution of all support cases received in accordance with customer SLA requirements.

To take ownership of user problems and be proactive when dealing with user issues.

Respond to enquiries from clients and help them resolve hardware or software problems.

Support users in the use of Computer equipment by providing necessary training and advice.

To allocate more complex calls to the relevant IT Support member.

Skills / Attributes Required

• Great customer services skills (A MUST!)
• Previous Helpdesk (telephone support) experience.
• MCTIP, MCPs, MCSA or MCSE or a CCNA at least one of these certifications
• Excellent telephone and face to face manner.
• Experience of using call logging software.

Software, O/S

• Windows Server
• Linux
• OSX
• Microsoft Office Suites
• Microsoft Office 365

Server Applications

> Microsoft Exchange
> SQL
> Sage
> Backup technologies, Appassure, Veem, Acronis, Storgaecraft or similar

Security Technologies

> Endpoint Security Software, Such as Kaspersky, Sophos, AVG
> Firewall & UTM Devices such as SonicWall, Fortinet’s & Cisco ASA

Networking:

> Good experience and understanding of LAN, WAN, MPLS, VPN technologies
> Security technologies, including firewalls, content filtering, anti-virus

If you want to be part of something special submit your cv with a covering letter using the form below.

Position: Full time 
Location: Milton Keynes  
Salary Bracket (Depending on Experience) 
Department:Proactive Services

Role Details

We’re a growing managed service provider supporting thousands of users with an international reach from our head office in Milton Keynes. We’re expanding our central NOC (Network Operations Centre) and are looking for an experienced network support engineer to join our team.

You will be responsible for managing our set of 24 x 7 monitoring tools. You will proactively execute approved and documented tasks to ensure any potential issues on our clients critical servers, networks, and applications are addresses before coming an alert.
Monitoring hundreds of critical systems and networks you will be a very organised and alert inpidual who has the ability to look at trends and spot issues before they result in any outage or downtime four our clients systems.

Skills / Attributes Required

> Excellent understanding of networking topologies
> Minimum 1 years’ experience in a network monitoring role
> Basic understanding of network monitoring concepts and management tools.
> Experience of network monitoring tools and protocols (PRTG, MRTG, RRD, NAGIOS, SNMP, Solarwinds OppsView).
> Cisco CCNA CCNP Desirable
> Experience of using call logging software.

Software, O/S

> Windows Server
> Linux
> OSX

If you want to be part of something special submit your cv with a covering letter using the form below.