Service Excellence | Aztech IT Solutions

About us

Service Excellence

We are driven by a commitment to excellence in every aspect of our services. Continuously striving to be the best, we ensure that every call we receive and every project we undertake is executed with precision and dedication.

half image hero banners - desktop (11)

text image desktop (8)

Empowering progress to unleash potential

We are committed to unlocking the potential of businesses and individuals alike, using our expertise in technology to create opportunities, solve challenges, and drive meaningful progress.

Our vision is to be a leading force in the managed services industry, driving innovation and excellence to empower organisations and individuals to reach their highest potential.

text image desktop (5)

Driving success together

We are dedicated to being the most reliable and forward-thinking managed service provider, partnering with our clients to drive their growth, and investing in our team to ensure we lead the way in industry excellence and integrity.

June 2024. June 2024. June 2024.

How we performed

98.20%

Service Level Agreement (SLA) achieved

65.5%

First time fix

5 secs

Average speed of calls answered

90%

Calls answered within 9 seconds

97.5%

Customer satisfaction data

14 mins

Average time to respond

Previous

Next

Chosen by top UK businesses

Case Studies

Putting people first

Empowering future talent through apprenticeships with the South Central IoT

Find out more about how our apprentices study at ...

Read more

Supporting Legal Services to achieve a secure cyber posture Cyber Essentials

Find out from Fiona Fitzgerald, Chief Executive ...

Read more

Streamlining data migration to Microsoft Azure Cloud for MiniClipper Logistics

Find out why award-winning logistics and ...

Read more

Transition to Managed Services during the COVID-19 Pandemic l AZTechIT

Global Pacific reached out to us in December 2019 ...

Read more

Aztech rapidly implements entire IT infrastructure for mXreality

Find out why mXreality chose us to advise them on ...

Read more

A Case Study on Digital Transformation l AZTech IT

About Rapiergroup Founded in 1988, Rapiergroup is ...

Read more