Managed IT Services
Dedicated IT Help Desk Service
![full hero banner - desktop (89)](https://www.aztechit.co.uk/hubfs/Website%20Images%20(4).png)
Efficient and reliable IT support desk service.
Often referred to as IT Help Desk, an IT Support service is crucial for the smooth operation of your business's IT systems. Given that your IT infrastructure serves as the bedrock of your operations. In today's landscape of increasingly complex IT systems, the ability to navigate issues while ensuring compliance and system currency is paramount for the seamless day-to-day functioning of your business.
Our Service
Benefits of a dedicated IT help desk
![Rapid Response](https://2044218.fs1.hubspotusercontent-na1.net/hub/2044218/hubfs/Managed%20IT%20Services%20icon%20(4).png?width=132&name=Managed%20IT%20Services%20icon%20(4).png)
Rapid Response
![Proactivity](https://2044218.fs1.hubspotusercontent-na1.net/hub/2044218/hubfs/Managed%20IT%20Services%20icon%20(4).png?width=132&name=Managed%20IT%20Services%20icon%20(4).png)
Proactivity
![Expertise](https://2044218.fs1.hubspotusercontent-na1.net/hub/2044218/hubfs/Managed%20IT%20Services%20icon%20(4).png?width=132&name=Managed%20IT%20Services%20icon%20(4).png)
Expertise
![Cost-Effectiveness](https://2044218.fs1.hubspotusercontent-na1.net/hub/2044218/hubfs/Managed%20IT%20Services%20icon%20(4).png?width=132&name=Managed%20IT%20Services%20icon%20(4).png)
Cost-Effectiveness
Outsourcing your IT Help Desk support to us can be a cost-effective solution for your business. Instead of hiring and training in-house IT staff, you can rely on our dedicated team to provide you with top-notch support at a fraction of the cost.
![Enhanced Productivity](https://2044218.fs1.hubspotusercontent-na1.net/hub/2044218/hubfs/Managed%20IT%20Services%20icon%20(4).png?width=132&name=Managed%20IT%20Services%20icon%20(4).png)
Enhanced Productivity
![Scalability](https://2044218.fs1.hubspotusercontent-na1.net/hub/2044218/hubfs/Managed%20IT%20Services%20icon%20(4).png?width=132&name=Managed%20IT%20Services%20icon%20(4).png)
Scalability
![text-image module desktop (61)](https://www.aztechit.co.uk/hubfs/text%20image%20mobile%20(14)-1.png)
Streamlined IT support
![text-image module desktop (57)](https://www.aztechit.co.uk/hubfs/text%20image%20mobile%20(10)-1.png)
Effortless IT asset management
![text-image module desktop (11)](https://www.aztechit.co.uk/hubfs/text%20image%20mobile%20(39)-1.png)
Trust through transparency
June 2024. June 2024. June 2024.
How we performed
![98.20%](https://2044218.fs1.hubspotusercontent-na1.net/hub/2044218/hubfs/SLA%20achieved-4.png?width=132&name=SLA%20achieved-4.png)
98.20%
![65.5%](https://2044218.fs1.hubspotusercontent-na1.net/hub/2044218/hubfs/First%20time%20fix-2.png?width=132&name=First%20time%20fix-2.png)
65.5%
![5 secs](https://2044218.fs1.hubspotusercontent-na1.net/hub/2044218/hubfs/Av.%20speed%20of%20calls%20answered-2.png?width=132&name=Av.%20speed%20of%20calls%20answered-2.png)
5 secs
![90%](https://2044218.fs1.hubspotusercontent-na1.net/hub/2044218/hubfs/calls%20answered%20within%209s-2.png?width=132&name=calls%20answered%20within%209s-2.png)
90%
![97.5%](https://2044218.fs1.hubspotusercontent-na1.net/hub/2044218/hubfs/customer%20satisfaction-2.png?width=132&name=customer%20satisfaction-2.png)
97.5%
![14 mins](https://2044218.fs1.hubspotusercontent-na1.net/hub/2044218/hubfs/average%20time%20to%20respond-3.png?width=132&name=average%20time%20to%20respond-3.png)
14 mins
knowledge hub
got a question?
IT Help Desk Support handles a wide range of issues, including software installation, network connectivity problems, email configuration, hardware malfunctions, password resets, and troubleshooting of various IT systems and applications.
Yes, IT Help Desk Support can assist remote employees or satellite offices through remote access tools, phone support, and collaboration platforms. This ensures consistent support regardless of geographical location.
IT Help Desk Support can offer proactive support in addition to troubleshooting. This includes activities such as software updates, system maintenance, performance monitoring, and user training to prevent issues before they arise.