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Choosing a managed IT service provider for your business is a big deal. Today, every enterprise is dependent on its IT infrastructure and the right partnership can help you to reach goals, explore innovation and seek solutions that drive the business forward.
At Aztech, we proactively deliver excellence in IT support. A combination of exceptional service, high-quality processes and demonstrable value helps us to give our clients an edge.
What to look for in your IT support provider?
There are some key questions to ask a potential IT support provider about the service they offer, including:
How do you define your customer service? Ideally, an IT service provider should have a positive customer service record, proactively managing expectations and providing support where required.
Can you explain in simple terms the support that you’re offering? A transparent support agreement is essential to ensure your cost and service expectations are met, and your IT support provider should always be speaking your language.
Do you have reviews and testimonials we can see? Satisfied clients are happy to shout about it so successful IT service providers should have plenty of positive testimonials.
How scalable are your services? If your IT service provider can continue to provide the same level of exceptional support as the business grows then you can avoid the costs and potential downtime involved in switching providers.
What are your response times? This is fundamental for any IT service provider. Swift response times mean issues are quickly resolved and challenging events handled in a fast and efficient way.
How does Aztech fit the bill?
Service excellence: Our entire offering is based on four key service principles: accountability, process, framework and constant improvement. Thanks to this foundation we have consistently delivered satisfaction ratings of over 98%.
Outstanding value: Our objective is to deliver excellent service at the right price that enables your organisation to meet its goals and grow.
Positive client relationships: Our interactions with clients are built around transparency, commitment, trust and respect.
Processes that work: Key to our offering are streamlined and high-quality processes that deliver real results for our clients. From cloud services to business transformation we offer a broad range of services delivered to exceptional standards.
A great team: We choose our people carefully to ensure that they have, not just the skills and knowledge, but an enthusiastic and innovative mindset too. When you choose to work with Azetch you’re partnering with an honest, approachable and creative team with a genuine passion for what they do.
Interested in seeing how we can help your company's IT needs? Get in touch today via the button below.
