Co-Managed IT Services

Complementing Your Internal IT Team

IT Manager Support

Co-Managed IT Services for Mid-Size Organisations

By leveraging our best of breed IT management tool set and highly experienced team of engineers, technical consultants and support specialist, we fit as an extension of your internal team

We bridge the gaps to provide effective services saving you the costs of managing all your IT requirements in-house. Our approach is to work closely with your IT department to improve efficiency and release the burden of daily maintenance tasks.

InnerBG1-1.jpg
ITMS.jpg

ITMS Services

Choose the services you need

  • Initial Response Tier 1 Support
  • Patch Management
  • 24/7/365 Support Services
  • Managed Firewall
  • Managed Endpoint Security
  • 3rd Party Software Updates

On-Site Resource

We don’t sit around waiting for IT problems to occur. We proactively monitor and manage your IT environment to ensure potential issues are detected before they negatively impact your organization. 

Inital Response Tier 1 Support 

Predictable, fixed fee costs for unlimited IT support with no hidden surprises. No additional call out fees or unexpected charges. Direct access to highly experienced technicians.

Managed Firewall

Proactive management of all your security solutions including but not limited to; Patch management, endpoint security updates, 3rd party software updates, gateway security and unified threat management devices.

24/7/365 NOC

Guaranteed service level agreement support. We constantly monitor our response and resolution times to ensure we are exceeding our contractual obligations.    

Escalation Service Tier 2 & 3 Support

We provide complete transparency over all support request, tickets and project tasks. Stay updated with the latest updates by accessing our client portal.

Patch Management

You can’t afford to wait around for critical or important IT issues to be resolved. We don’t use call handlers! We provide rapid response to IT problems from experienced IT technicians. 

Asset Management 

Regular detailed reporting that provides valuable insight in to the state of your IT environment and assets. License information and detailed asset tracking reporting.

ISO9001 Certified and In line with ITIL best practice

Our managed services aligns with ITIL and industry best practices and is under continual improvement by the internationally recognised quality standards ISO 9001. 

InnerBG2.jpg
Benefits of outsourcing.png

Download your whitepaper to learn how outsourcing your IT resources can benefit your business.

Learn More

Recent Posts

Have you outgrown your current IT provider? Find out how to determine the right fit

IT support is something that should evolve with your business. The right provider at one stage of growth might not be the best IT provider to work with further down the line. But how do you know when

Benefits of co-managing your IT needs

You can see the benefits of an IT service provider handling your tech needs – you may even have looked into it – but you’re just not comfortable with handing everything off to a third party. If this

5 steps to help you manage IT licences

The increasing volume and complexity of IT that every company now has to deal with requires businesses to take a different view of IT licences. A more strategic and organised approach to IT licence

bgblackform.jpg
Call 01908 571510 or complete the form below

To hear how we're assisting IT departments with co-managed services 

Title