Co-Managed IT Services and IT Manager Support

IT Manager Support

Co-Managed IT Services for Mid-Size Organisations

By leveraging our best of breed IT management tool set and highly experienced team of engineers, technical consultants and support specialist, we fit as an extension of your internal team

We bridge the gaps to provide effective services saving you the costs of managing all your IT requirements in-house. Our approach is to work closely with your IT department to improve efficiency and release the burden of daily maintenance tasks.

On-Site Resource

We don’t sit around waiting for IT problems to occur. We proactively monitor and manage your IT environment to ensure potential issues are detected before they negatively impact your organisation.

Initial Response Tier 1 Support

Predictable, fixed fee costs for unlimited IT support with no hidden surprises. No additional call out fees or unexpected charges. Direct access to highly experienced technicians.

Managed Firewall

Proactive management of all your security solutions including but not limited to; patch management, endpoint security updates, 3rd party software updates, gateway security and unified threat management devices.

24/7/365 NOC

Guaranteed service level agreement support. We constantly monitor our response and resolution times to ensure we are exceeding our contractual obligations.

Escalation Service Tier 2 & 3 Support

We provide complete transparency over all support request, tickets and project tasks. Stay updated with the latest updates by accessing our client portal.

Patch Management

You can’t afford to wait around for critical or important IT issues to be resolved. We don’t use call handlers! We provide rapid response to IT problems from experienced IT technicians.

Asset Management

Regular detailed reporting that provides valuable insight in to the state of your IT environment and assets. Licence information and detailed asset tracking reporting.

ISO 9001 Certified and In line with ITIL best practice

Our managed services aligns with ITIL and industry best practices and is under continual improvement by the internationally recognised quality standards ISO 9001.