By leveraging our best of breed IT management tool set and highly experienced team of engineers, technical consultants and support specialist, we fit as an extension of your internal team
We bridge the gaps to provide effective services saving you the costs of managing all your IT requirements in-house. Our approach is to work closely with your IT department to improve efficiency and release the burden of daily maintenance tasks.
We don’t sit around waiting for IT problems to occur. We proactively monitor and manage your IT environment to ensure potential issues are detected before they negatively impact your organization.
Predictable, fixed fee costs for unlimited IT support with no hidden surprises. No additional call out fees or unexpected charges. Direct access to highly experienced technicians.
Proactive management of all your security solutions including but not limited to; Patch management, endpoint security updates, 3rd party software updates, gateway security and unified threat management devices.
Guaranteed service level agreement support. We constantly monitor our response and resolution times to ensure we are exceeding our contractual obligations.
We provide complete transparency over all support request, tickets and project tasks. Stay updated with the latest updates by accessing our client portal.
You can’t afford to wait around for critical or important IT issues to be resolved. We don’t use call handlers! We provide rapid response to IT problems from experienced IT technicians.
Regular detailed reporting that provides valuable insight in to the state of your IT environment and assets. License information and detailed asset tracking reporting.
Our managed services aligns with ITIL and industry best practices and is under continual improvement by the internationally recognised quality standards ISO 9001.
Outsourcing offers numerous business benefits, not least the opportunity to save costs and access a 24/7 service. IT is an industry particularly suited to outsourcing, as it isn’t restricted by
What would you say is the biggest problem that IT providers face? Some might name resources, others might identify that getting the right people can be a big issue. However, according to the annual
No matter what the official job description, most of your employees will come to your company with a wide range of IT abilities. Understanding where your staff are in terms of IT ability will help