Why IT Support Outsourcing is important for businesses?

At AZTech IT, we provide Outsourced IT Support directly to small businesses and in-house teams of medium and large-sized organisations. Still, we are asked the question by companies, 'Why should we outsource IT Support from a Managed IT service provider?


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Everything you should need to know about IT Support Outsourcing.

As we know, businesses are turning to managed services as a cost-effective solution to their IT needs. With an MSP, you have a team of experts available to help with any IT related issue 24/7.

This ensures that you always have someone on hand to help with any problems. In addition, the IT partner can provide proactive monitoring to detect any potential issues before they become a problem. This can reduce downtime and improve the efficiency of your business.

What is IT outsourcing in business?

IT Support Outsourcing refers to the practice of contracting an external service provider to manage IT related tasks for a company or organisation.

In addition, this can include anything from hardware maintenance, software installation and upgrades, network management and security, and technical support for employees.

By outsourcing IT support, companies can save costs associated with hiring and training an internal IT team, while simultaneously ensuring that their technology infrastructure is up to date and running smoothly.

Furthermore, outsourcing allows organisations to focus on their core competencies and strategic business goals, rather than worrying about the day-to-day details of IT management.

For companies looking to streamline their operations and improve their overall efficiency, IT support outsourcing can be an excellent solution.

Benefits of Outsourcing

Basically, IT support outsourcing can bring about major benefits for your business like increased efficiency, better stress management for IT staff, improved customer service availability & performance, as well as cost savings for both long-term maintenance tasks & personnel expenses.

Below are 8 strategic benefits of outsourcing IT support for your business.

1. Cost Savings

One of the primary benefits of outsourcing is that it can save your business money. When you outsource a process or function, you no longer have to bear the costs of maintaining an in-house team to handle it.

This includes the costs of salaries, benefits, training, and overhead. Instead, you can simply pay for the services you need on an as-needed basis.

2. Increased Efficiency

Outsourcing can also lead to increased efficiency within your organisation. When you outsource a process or function, you are able to take advantage of the expertise of the service provider.

This means that the process or function will be performed more efficiently than if it were being handled by your in-house team.

3. Improved Quality

In addition to increased efficiency, outsourcing can also lead to improved quality. This is because service providers are typically experts in their field and are able to provide a higher level of service than your in-house team.

Additionally, service providers are often held accountable by contract for the quality of their work, which incentivises them to perform at a high level.

4. Access to Expertise

Another benefit of outsourcing is that it gives you access to expertise that you may not have in-house.

When you outsource a task or function, you are able to tap into the knowledge and experience of the provider.

This can be especially beneficial if you are outsourcing a complex process or function.

Additionally, by working with an outsourced provider, you can keep up with industry trends and best practices more easily.

5. Access to New Technology

Another benefit of outsourcing is that it gives your business access to new technology.

When you outsource a process or function, you are able to take advantage of the latest technologies that the service provider has to offer.

This can help to improve the quality and efficiency of the process or function being outsourced.

6. Increased Flexibility

Outsourcing can also provide your business with greater flexibility. When you outsource a process or function, you have the ability to scale up or down as needed without having to make a long-term commitment.

This flexibility can be helpful when your business is experiencing growth or periods of downtime.

7. Risk Reduction

Outsourcing can also help to reduce risk within your business. When you outsource a process or function, you transfer some of the associated risks to the provider.

This can help to protect your business from potential problems that may arise from the work being completed. Additionally, by outsourcing non-essential tasks, you can reduce the overall risk exposure of your business.

In addition, here is a bonus point.

8. Focus on Core Activities

Outsourcing can also allow your business to focus on its core activities. When you outsource a process or function, you are able to free up time and resources that can be devoted to your core competencies.


Source: Deloitte US

Why outsource IT support?

If you're running a business, chances are you're relying on a lot of technology to get things done. But maintaining a full-time IT staff can be expensive, and it's not always necessary.

That's where IT support outsourcing comes into play. With outsourced IT support services, you can benefit from the expertise of highly-trained professionals without having to worry about salaries, benefits, or onboarding.

Not only can outsourcing save you money, but it can also help ensure that you're getting the most up-to-date solutions and expertise.

With IT support outsourcing, you can focus on what you do best – running your business – and leave the technical details to the experts.

How outsourcing works.

Outsourcing can be a game-changer for businesses looking to save time and money. With IT support outsourcing, companies can delegate their IT needs to external experts who can manage everything from software updates to network security.

IT Support outsourcing works by partnering with a managed service provider, who takes on specific IT tasks that the company no longer wants to handle in-house.

In addition, this allows businesses to focus on their core competencies while also leveraging the expertise of outsourced professionals.

Moreover, the flexibility and scalability of IT support outsourcing make it an attractive option for companies of all sizes, from small start-ups to large corporations.

Plus, with the right provider, businesses can enjoy the benefits of cost savings, improved efficiency, and enhanced security.

So, if you're looking to streamline your IT processes, outsourcing might be just the answer!

Outsourced IT support costs

The outsourced IT support costs will vary depending on your business requirements and the service offerings you require, as well as the size of your business.

Generally, managed service providers charge a flat monthly fee for their services. This fee will cover all aspects of support, from remote and on-site technicians to proactive monitoring and maintenance.

In addition, It is important to shop around and compare costs to ensure you are getting the best value for your money.

You can calculate the outsourced IT support costs with our IT support pricing and IT support outsourcing cost calculator tool.

Deciding to outsource IT support can be difficult, but it can also be a wise and cost-effective way for businesses to ensure their systems are running smoothly.

By taking the time to research managed service providers and understand what services they provide, businesses can make informed decisions that will benefit their organisation in the long run.

Outsourcing Examples

Some of the best examples of outsourcing as industry wise are listed below:

1. Information Technology
One of the most commonly outsourced functions is information technology (IT). IT support outsourcing can take a variety of forms, including software development, application management, and infrastructure management. IT outsourcing can help businesses to save money on labour costs and to access a wider pool of talent.

2. Human Resources
Human resources (HR) is another common area that is often outsourced. HR outsourcing can include a wide range of services, such as payroll processing, benefits administration, and employee recruitment. HR outsourcing can help businesses to improve their efficiency and to reduce their costs.

3. Manufacturing
Manufacturing is another area that is often outsourced. Outsourcing manufacturing can help businesses to reduce their production costs and to access new markets. Additionally, manufacturing outsourcing can help businesses to improve their flexibility and responsiveness.

4. Logistics
Logistics is another area that is commonly outsourced. Logistics outsourcing can include a wide range of services, such as transportation management, warehousing, and order fulfilment. Logistics outsourcing can help businesses to improve their efficiency and to reduce their costs.

5. Customer Service
Customer service is another area that is often outsourced. Customer service outsourcing can include a wide range of services, such as call centre operations, technical support, and customer care. Customer service outsourcing can help businesses to improve their customer satisfaction levels and to reduce their costs.

6. Marketing
Marketing is another area that is commonly outsourced. Marketing outsourcing can include a wide range of services, such as market research, lead generation, and brand management. Marketing outsourcing can help businesses to improve their marketing effectiveness and to reduce their costs

example of outsourcing- customer-service-AztechIT-

Outsourcing and Offshoring: offshoring vs outsourcing

Offshoring and outsourcing are two popular business strategies that have been around for a while. While the terms are used interchangeably from time to time, they mean different things.

The major difference between outsourcing and offshoring is:

Outsourcing refers to the process of contracting another company to undertake specific business functions. Companies do this to take advantage of the savings they get from using another company's expertise.

Offshoring, on the other hand, refers to the relocation of a company's operations, division, or facility to another country. The reasons for offshoring could be many – from lower wages to tax benefits.

Furthermore, while the two have their distinct differences, both strategies can help companies achieve economic benefits and operational efficiencies.


Outsourcing your IT support to a 24/7 managed service provider is the best way to ensure that you have the best possible IT support.

In addition, the provider can provide the highest quality of service, offer a wide range of solutions, and provide round-the-clock support and monitoring.

Also, outsourced IT support services allow you to focus on the core aspects of your business while ensuring that you have the highest level of protection against any IT-related issues.

Additionally, you can save time and money by having a dedicated team of professionals to assist you whenever needed. These advantages make outsourcing an ideal solution for any business looking to get the most out of its IT systems.

Read more about different phases in outsourcing process which will help you understand the process better.

Do you need an outsourced IT support service? AZTechIT is an award-winning IT support company based in Milton, Keynes, supporting businesses nationwide with their IT. Schedule a discovery call to see how outsourcing IT support could benefit your organisation.

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