IT Support Pricing and Cost Calculator
Compare support plans and pricing
There are many factors to consider when pricing an outsourced IT Support service. Our process involves meeting with you so we can make sure we align a support service that matches your objectives and needs.
However, we also recognise it can be frustrating when you want an idea of what good IT Support can cost, but can’t find transparent pricing. Our IT Support cost calculator below can help you understand the costs, as well as assist with budgeting for outsourcing your IT Support needs. The calculator can also show you how much you might save in comparison to hiring a team of internal resources.
We have 3 distinct support plans that you can choose from to suit your organisation's needs - select the package that suits you most and use the calculator for budgetary costs.
If you are looking for a co-managed service instead of full outsourced click here.
Essentials (08.00 - 17.00)
Starts at
£35.00
per user per month. *device charges also apply
SERVICE DESK (8:00 - 5:00)
- [y] Unlimited Remote Support (Business Hours)
- [y] AZTech Hub | Client Portal
Professional (24/5)
Starts at
£45.00
per user per month. *device charges also apply
SERVICE DESK (24/5 - SLA BUSINESS HOURS)
- [y] Unlimited Remote Support 24/5
- [y] Unlimited On-Site Support (Business Hours)
- [y] AZTech Hub | Client Portal
- [y] Weekly Reporting & Live Client Dashboard
- [y] Internal Account Manager
- [y] 24/7 Monitoring + Alerting
- [y] Backup Monitoring
- [y] Web Content Protection (Cisco Umbrella)
- [y] Proactive Workstation and Server Maintenance
- [y] Subscription Management & Documentation
- [y] Basic IT Security Management
- [y] New Workstation Setup / 1 Day IMAC's
- [y] Business Hours SLA
- [a] 24/7 SLA
- [a] IT Audit & Health Check
- [y] Technology Roadmap
- [a] vCIO Services
- [a] Weekend Support & VIP Escalation Support
- [a] End User Video Training
Advanced (24/7)
Starts at
£70.00
per user per month. *device charges also apply
SERVICE DESK (24/7 - SLA 24/5)
- [y] Unlimited Remote Support Business Hours
- [y] Unlimited On-Site Support (Business Hours)
- [y] AZTech Hub | Client Portal
- [y] Weekly Reporting & Live Client Dashboard
- [y] Internal Account Manager
- [y] 24/7 Monitoring / Alerting
- [y] Backup Monitoring
- [y] Web Content Protection (Cisco Umbrella)
- [y] Proactive Workstation and Server Maintenance
- [y] Subscription Management & Documentation
- [y] Basic IT Security Management
- [y] New Workstation Setup / 1 Day IMAC's
- [y] Business Hours SLA
- [y] 24/7 SLA
- [y] IT Audit & Health Check
- [y] Technology Roadmap
- [a] vCIO Services - Virtual IT Director
- [y] Weekend Support & VIP Escalation Support
- [y] End User Video Training
[y] Included [n] Not included [a] Addon
| Features | Essentials (08.00 - 17.00) | Professional (24/5) | Advanced (24/7) |
| Unlimited Remote Support Business Hours | Unlimited remote support for incidents and tickets | Yes [y] | Yes [y] | Yes [y] |
| Unlimited Onsite Support (Business Hours) | Unlimited on-site support for when issues can not be resolved remotely | Add-on [a] | Yes [y] | Yes [y] |
| AZTech Hub | Client Portal | Log Tickets, Request Services, Online Training and more in one location | Yes [y] | Yes [y] | Yes [y] |
| Weekly Reporting & Live Client Dashboard | Full viability through intelligent reporting | No [n] | Yes [y] | Yes [y] |
| Internal Account Manager | A dedicated point of contact to manage your queries | No [n] | Yes [y] | Yes [y] |
| 24/7 Monitoring + Alerting | Endpoint Support 24/7/365 | No [n] | Yes [y] | Yes [y] |
| Backup Monitoring | Backup Monitoring | No [n] | Yes [y] | Yes [y] |
| Web Content Protection (Cisco Umbrella) | Protecting your data while your users' work online safely | No [n] | Yes [y] | Yes [y] |
| Proactive Workstation and Server Maintenance | We actively check your servers and workstations to ensure they're in good condition and working efficiently | No [n] | Yes [y] | Yes [y] |
| Subscription Management & Documentation | We'll keep track and manage your software subscriptions and documentation | No [n] | Yes [y] | Yes [y] |
| Basic IT Security Management | Basic security management | No [n] | Yes [y] | Yes [y] |
| New Workstation Setup / 1 Day IMAC's | Setting up your new workstations | No [n] | Yes [y] | Yes [y] |
| Business Hours SLA | Service Level Agreement (SLA) during Business Hours | No [n] | Yes [y] | Yes [y] |
| 24/7 SLA | Service Level Agreement 24 hours, 7 days a week | No [n] | Add-On [a] | Yes [y] |
| IT Audit & Health Check | An assessment of your IT infrastructure | No [n] | Add-On [a] | Yes [y] |
| Technology Roadmap | Actionable insight into your technology with a clear strategy and a plan to execute on it | No [n] | Yes [y] | Yes [y] |
| vCIO Services | Virtual IT Director Services For Your Organisation | No [n] | Add-on [a] | Add-on [a] |
| Weekend Support & VIP Escalation Support | Support on weekends with dedicated team for VIP escalation support | No [n] | Add-On [a] | Yes [y] |
| End User Video Training | Video Training for your teams to do in their own time | No [n] | Add-On [a] | Yes [y] |
Calculate Your IT Support Costs
Number of users
Number of workstations
Number of servers VM or Physical
Billed Monthly
Billed Yearly
£0
Cost Comparison
Input the number of internal IT staff
Saving
£0
The saving figure above will provide an indicative cost comparison for outsourcing vs in-house IT support.
Use the above pricing calculator to compare our support plans and pricing. The cost calculator also shows comparative costs savings between recruiting an in-house team vs outsourcing. The costs will vary based on actual costs. The in-house resource costs have been based on a 30K annual salary, plus 43% burden (NI, Pension, Training, Payroll etc). We typically see 1 in-house resource can support up to 60 users.
Frequently Asked Questions
Why do you charge per user and per device/server?
For each "endpoint" (a workstation or server) we manage, there are associated software and costs to support that device. This enables us to provide asset management, warranty management and device control.
The per-user cost is allocated to support your users on our award-winning service desk. Many organisations have a different number of devices in relation to the number of users, e.g. desktop, tablet, laptop etc.
Is there a minimum contract term?
The minimum contract term is 12 months, but we also offer 24 and 36 month term options.
Do you charge for call outs?
We do not charge additionally for call outs.
Do you charge for workstations setups?
There are no additional charges for workstation setups.
Do you charge for setup and onboarding?
For organisations under 200 users, we do not charge for setup or onboarding.
Still have questions? Give us a call on 01908 571510 or schedule an online meeting to discuss further