Co-Managed IT in Milton Keynes

It varies, but the most common patterns are: 24/7 out-of-hours support, senior tier 2/3 escalation, security operations (SOC), specialist Microsoft 365 or Azure work, and project capacity. We tailor the scope to your team's specific gaps and capacity constraints.

More flexibly than fully managed. Common models: per-user per-month with reduced rates because you're handling some scope internally; monthly block hours for when you just need senior capacity; retainer plus T&M for project-led engagements. We agree pricing structure during scoping.

Yes. We typically work with whatever PSA (ticketing) and RMM (monitoring) systems you have in place - ConnectWise, Autotask, HaloPSA, NinjaOne, Datto RMM, you name it. We can also bring our tooling if that's preferred.

This is one of the biggest reasons clients choose co-managed - resilience. If your internal IT person leaves, you don't have a business-critical gap. We can immediately step up coverage and help recruit a replacement, or we can transition to fully managed if that's preferred.

Yes. Knowledge transfer is part of how we work. Many of our clients see their internal team's capability grow significantly through working with our engineers - documentation, processes, and skills get formalised as part of the engagement.

1-5 internal IT staff is the sweet spot. With one IT person, co-managed solves the single-point-of-failure problem. With 3-5, it adds specialist depth and out-of-hours cover. Above 10 internal IT staff, you're usually looking at specific specialist services rather than co-managed IT.