By combining voice, video and data over a secure converged network you will increase performance and efficiency, reduce costs and have a total lower cost of ownership.
Unified communications solutions have proven value in helping organizations address a host of communications challenges for voice, video, data, and mobile applications. These solutions enable them to simplify business processes, reduce costs, and extend employees' workspaces by enabling collaboration everywhere, every time and everyone's included.
Business Benefits:
- Reduced call costs
- Increased employee productivity
- Faster responsiveness to customers
- Centralized management
- Voicemail to email
- CRM integration
What is VoIP
VOIP is a new communications technology that brings with it several new capabilities that really change the meaning of the term telephone call. Basically it means voice transmitted over a computer network and is often referred to as IP telephony.
IP telephony makes use of the popular and familiar IP networking protocols to combine both voice and data in a single network. IP networking supports private, public, dsl, cable and wireless, simply put, your voice is converted into data packets and transmitted over a network.
So what does this mean for your business?
IP Telephony can help you lower costs by moving all your communications voice and data to a single manageable network. Site to Site or remote worker call costs are eliminated and teamwork is vastly improved. You can link people, products, office sites and customers in a more efficient, more effective way making you highly competitive. Email, voice calls and voicemail calendars and conferences all come together in one integrated system. The added flexibility and quicker response times translate into greater customer satisfaction.
A VoIP pipeline is central to your IP communications solution. With the combination of intelligent communications software, such as that provided by the Avaya solution. Network capabilities will have all the elements to enable you to improve customer services and employee productivity. Overall, VoIP provides you with the ability to deliver intelligent communications across all the people who touch your business.