Our helpdesk resolve around 90% of all IT support requests remotely by utilizing our secure and proven remote support tools. Our “remote support” package is still is a managed service and proactive support service and has many of the same benefits of our “Total Support” package however all on site support is charged separately as and when is required.
Our remote support package is aimed at businesses that want a low cost entry to our support services.
Package Includes:
- Unlimited remote support
- Unlimited telephone support
- Guaranteed response times
- Helpdesk login
- Dedicated Account Manager
- Security & AV updates
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Business Benefits:
- Reduced IT costs
- No staff training costs
- Additional Resource
- Focus on core business
- Save on infrastructure
- Holiday & sickness cover
- Expert Services
- SLA support
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