You may hear the phrase “IT Managed Services” discussed on a regular basis, but what does it mean for you and your business?

Managed Services are typically delivered to your company by a third party IT Company. A Managed Service Provider (MSP) will provide outsourced IT support and management and become your trusted IT Partner not just a supplier.

A differentiator between a standard IT Support company and an MSP is that they are proactive in responding to issues and problems (often fixing them before you even know there is an issue) instead of a standard reactive service where they sit around waiting for you to ring them with an issue.

Typically services include:

• 24/7 Proactive Server & Network Monitoring


• Remote & On-site Server and Computer support


• Network Security


• Managed Anti-Virus & Spam protection.


• Help Desk Ticketing


• Guaranteed response times through SLA’s


• Data Backup & Disaster Recovery